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| - While I want to choose my words carefully as not to sway people from adopting these poor shelter dogs I can't say I had the best experience at the Tempe/Mesa location off of Rural and University.
While I understand the funds for the shelter are probably low, hence the reason it's so run down. I also understand the simple fact of the matter is shelter life is depressing. It's gross and scary in there but even more reason to go try to find an animal to rescue from this place.
I got my Jack (the jack russell mix) from there in july. He's a perfectly normal, healthy well adjusted dog. We got extremely lucky. He's potty trained, well mannered, clean and quite the little character. He's made mine and my bf's life significantly better. Best decision I've made in a long time adopting this guy.
The reason I don't care for this location is the people who volunteer. I can only assume most of them are forced to be there in some way because they are completely rude. The first girl we spoke to was very helpful. She brought us out to the area to see if the dog was a good match for us and led us where to go from there. That's where it all went downhill for me.
I walk up to the front desk, quite excited about this moment. It's my first adoption since I was a young girl. The moment I've been dreaming of for years. Only to be greeted by a woman behind the counter who takes my paperwork without so much as a smile, barely says a word to me and tell me to go to the back, wherever the hell that is exactly to go pick up my new pet. She takes my payment without noticing the area where I checked I'd like to microchip my dog. I decided against it for the time being in case things didn't work out for any reason.
So we head to "the back" after wandering around completely lost we finally ask for directions from another miserable person who explains how to find the area as it wasn't even in the building. It was outside and around a corner. I never wouldn have found it. We get there and again greeted with a "what do you want" attitude. They barely uttered a word to us. Plop our dog up, give him a shot and say, "ok, you can go."
So we get the hell out of there as quick as possible with our new friend and head over to the nearst pet store as I'm shopping we realize we never got our tags/paperwork back. We were gone barely 15 min when we head back and now the room where I need to get my paperwork back is closed. The door says they can't open it when closed because it's where they unload more pets. Understandable. So I ask for help from a few diff people and basically get the same answer. "Well the door's closed." REALLY? No shit. Like I am supposed to understand all that means. So I finally just assume this means no one can go in there, including workers/volunteers. So I choose not to leave my bf and new pup in the car much longer than that I go home and come back the next day.
When I arrive the next day I patiently wait in the longest short line I've ever been in. I swear this place is as bad as the dmv. Even though we all have numbers this woman decided to cut, apparently her "quick question" was more important than everyone elses and THEY DON'T EVEN ASK HER TO WAIT HER TURN!!!! So frustrated as hell by this point, I calmly take my turn and explain the situation to the young lady behind counter. Instead of apologizing she walks over to some bin looks for it and says, "It's not there, are you sure they didn't give it to you." I'm positive because I hadn't even made it home and I had no paperwork walking back to the car. She proceeds to check again. "Well, I just don't know where it is." silence. I stare at her like aaannndddd.... "I guess we'll just have to get you another one." Great!! , like threatening me with a solution to my problem. I don't care where I get it, just give me a damn number.
I went to the Phoenix location shortly after to pick up a neuter application for a friend and was treated 100 % differently. They were much more pleasant and friendly. The grounds are newer and maintained a bit better.
My only advice, keep in mind you're doing this for the animals. If they're treating people like this who knows what the animals have to deal with.
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