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| - **** Wow. Nice comment from what I can only assume is the owner. The fact that he's trying to justify shitty food with ridiculous excuses instead of taking feedback from his customers as something worth thinking about is just golden. Saying something doesn't make it true. There was hardly any cheese, def NOT 5 slices on the cheesesteak. The meat was dry & bland & yes I've eaten at plenty of restaurants in my 39 years & yours is only the 2nd place where I've had the displeasure of being served canned mushrooms. If that's the kind of slop they serve in Philly, I have no desire to ever go there nor would I want to continue spending my money in a place that doesn't consider the feedback of their customers & strive to provide a better quality product.
How about you take the criticism I offered as food for thought? Or you can continue being a jackass to your customers that might not have had the best experience which is probably exactly what you will continue to do. I guess it will be interesting to see how that works out for you in the long run.
Really disappointed in how far downhill this place has gone. We tried them a while ago & aside from the fact that they are pretty pricey, we thought it was a good quality, tasty cheesesteak.
FF to this afternoon, hubby picks up a couple cheesesteaks for our lunch. I got the North Philly w/sweet peppers added. Hubby said that they already had the meat cooked & in a container next to the flat top & just threw it on to heat it up. The first time we went, we watched them make our sandwiches with the raw meat. Even tho this new reheating method may save time, I'm pretty sure it's the reason why the meat was so dry. I also think someone forgot to season the meat. Cheese was almost non-existent. Come on, it's in the name - CHEESEsteak. I should at least be able to see some evidence of cheese. The sweet peppers we paid extra for? I counted 6 pieces of sweet pepper.
& finally, the biggest sin of all? They are now using CANNED mushrooms! There is never a justifiable reason to use canned mushrooms. Ever! lol I'm a bit of a fungi freak so excuse my passion, but I couldn't believe the poor excuse for mushrooms they are now using.
I almost feel deliberately duped. I feel like they got people hooked when they were first open with an amazing cheesesteak & albeit a bit pricey, I was more than willing to pay for the indulgence every once in a while. Now the prices are the same but the product is not at all worth what they're charging. If you lower the quality, the price needs to be lowered as well.
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