We have a home that was built in 1978. When we purchased our home this last September, we had the seller throw in a home warranty so when our pipes started backing up, I called our home warranty company. I was charged a $69 service fee and had to wait 4 days for the company they chose to come look. That company proceeded to tell us that they couldn't snake our drains because there was no clean out. They then quoted us $2000 to have one installed and the home warranty wouldn't cover it. I was in tears. I couldn't afford that. When they left I started looking for someone else. I ended up calling Ro and he was at my home within 30 minutes. Another 30 minutes and $250 and he had cleared my line all the way to the street!!!! He is absolutely one of the kindest, most hones business men I have ever met! He even told me how to prevent it from happening again! I would not only recommend him to ANYONE, I would also like to say thank you for restoring my faith in service technicians.