Sunday AM. Called at 8:32 and got a call back by Steve at 8:47. Nice! Plumber is out at another job and it's probably going to be 11-12. Cool. Got a call back 15 minutes later... my guy can be there as soon as 9:45 but no rush. I didnt' rush but hustled to get to the rental at 10 and we have a sound assessment and quote on the job by Marshall. A reasonable amount of time later the repair is complete and at exactly the price quoted. What more can you ask for?