I went there for the first time and was expecting a great sandwich since the reviews are very positive and the place is hugely popular. I ordered half a Hey Chicken sandwich, which was just the right size and only cost me $5. I asked for it on whole wheat bread. The chicken was pulled white meat and not processed, which I liked. The flavour was nothing special. What really turned me off however was the soft squishy bread which became soggy due to moist sandwich fillings. In a trendy place like this I was expecting a quality chewy bread. If you like soft bread of the Wonderbread variety you won't be disappointed.