I only used it for parking since I was going away for a week and the price was right. I won't go back. The shuttle doesn't drop you off by your car when you return, and if you're parked at the top you have to take the elevator to the second floor, go down the hallway past all the rooms, exit to a stairwell, drag your luggage up 2 sets of stairs, at which point you go outside and roll your luggage down to your car without any light. I got back to the hotel around 1 in the morning and couldn't see my car, which was parked at the top level. I had to use the remote to see the lights on the car flash and then roll my luggage down the lot to the car in complete darkness. It's completely unsafe. As a pedestrian, you're walking in the dark where cars are also driving and as a safety concern, you're completely alone up there. Next time I'll be using a real lot and will be happy to pay the extra money since the lots are very well lit and you're dropped off close to or right at your car.