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  • The 1 star is for the Service Department. I usually get my oil changes done here every 3000 miles. I'm not sure why oil changes usually take over an hour here regardless if its a weekday or weekend. The average time of my oil changes done here usually take a little over an hour and a half. Well today was no exception. I booked my appointment online for a 1:30pm appointment on a Tuesday afternoon. Usually I get Peter as my financial officer and he usually checks up on me and lets me know when they are a little behind. Instead, today I get "Tim", who didn't even check up on me until it was time to pay. 2 hours and 20 minutes later, Tim lets me know at 3:50pm that my car is being washed and that he will come let me know when to head outside. Unfortunately, I never see the guy again and instead run into Peter which I let him know of the situation. 2 hours and 50 minutes later, its 4:20pm and I'm driving out of the Service Department. All this time for a standard oil change that doesn't even include a tire rotation.
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