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| - If I could give this place 0 stars, I would!
On April 5th, my wife and I along with our 7month old baby is looking for some dinner. It was around 7:55pm that we left the house. We were contemplating where we want to eat, and decided to call Kushi for reservations since I remember purchasing that Groupon. I called them and they said they are full at the moment, however if we go after 9pm, we'll be fine. I told them that it may be a bit too late for us so we did not make the reservation (we travelled from Richmond Hill to Downtown). But we were assured that there's going to be openings after 9.
We tried going to another restaurant we had in mind but was full. So by that time we decided to head for Kushi since by the time we get there, it'll almost be 9pm When we got to the restaurant around 8:55pm, I parked the car right outside of Kushi (a non-parking spot) and I asked the waitresses whether I would be able to use the Groupon since I did not make a reservation, but had received reassurance over the phone earlier. Clearly, in the restaurant there were open tables. The waitresses said yes after some clearance with the manager and I brought my wife and our son along with his car seat to be seated. At that point I went outside so that I can go find some parking. The area was extremely tough to find paid parking and I spent more than 15min doing so.
When I returned to the restaurant, my wife told me that the manager had come by to say that we cannot use the Groupon tonight. We called for the waitresses to clarify and they provided the same message. Their message was that we cannot use it because it's a clause within the Groupon. We expressed to them however, that we checked with them 2+ times about using the Groupon and they could of told me before I dropped off my family or paid for parking. We then summoned the manager who was rude and told us that we cannot use our Groupon due to the reservation issue. I then ask the manager what will happen if I walked outside, called them and made a reservation right away, whether we can use it since clearly there were tables open. At that point they stated that they had a large party in the party room, and in order to maintain their quality they had to refuse Groupon users. I told him that how come then they are refusing all customers? Will they stick a sign outside their restaurant to say that they are closed for a private party? The manager vehemently stated the reservation issue again. At that point he said to me that either I can dine in without using the Groupon or we'll have to wait 1+ hours for the food. By that point I was extremely frustrated since none of the excuses made sense and all I could say is that the restaurant sees Groupon users as inferior to regular paying patrons. My wife was extremely upset at that point, so I went back to grab my car and we left as a family, hungry at 9:25pm.
Don't ever go to this place, I've never had this type of service at a Japanese operated establishment before. My wife and I refuses to ever step into this restaurant ever again and so should you!
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