I hate Holt Renfrew, and can't wait for Saks and Nordstrom to enter the Toronto luxury retail scene, and hopefully put them out of business. The customer service at Holts is consistently terrible.
I came here to buy a suit. I already knew my size and exactly what I wanted. I spent close to $1,500 in 25 minutes. My salesperson didn't have to do anything other than get my size from the stockroom and ring me up. She was so condescending, and provided me with service that is unbecoming of a luxury retailer serving a certain demographic. I made it clear that I will be purchasing 2 more suits soon, however, that didn't seem to make a difference to her.
I won't be setting foot into another Holt Renfrew ever again.