I made an appointment with the store for assistance in finding a dress for my niece's wedding. I don't know why they ask for you to schedule an appointment because it made absolutely no difference. The person that came in after me without an appointment, received personal attention right away. I was told to feel free to wander around and look at what was available. Finally someone offered to help me as they were helping two other people. I bought the first dress I tried on because I was so frustrated with the lack of assistance and caring in the store. I definitely do not recommend this store.