We stopped in for some dinner and drinks on a Tuesday night.
We waited 10 minutes before our waitress finally greeted us and took our drink order. There was only one other table throughout our visit which was a party of two.
We then waited another 20 minutes and still no service for our dinner order. All three ladies were standing over near the bar completely ignoring us. My friend ended up walking out and leaving because this was just poor customer service. One very nice lady finally came over (not even our waitress) asked if everything was ok? I explained to her what happened and requested the manager. There was no manager on staff that night, and then I requested the supervisor who was in fact my waitress. I looked back over and she was still laughing and socializing with the other server. By this time I just wanted simply paid for my drink and leave. The one waitress did send her apologies and we discussed customer service and what should be a standard policy.
I get that it seemed to be a slow night but I strongly feel that the customer service needs to be looked into. What sucks is I had such high hopes as I have heard good things about this place.
We ended up down the street at Allen's for more pints and food, with excellent customer service.