I love coming to Ikea to walk around its like a big magical land of amazingly designed living rooms and bedrooms. But its also a magical land without any employees because I actually couldn't find one... At all. The food is great though go for cheap breakfast!!
I purchased a wardrobe and a few other things. After waiting a few minutes another customer helped me to load the 2 boxes of the wardrobe onto the flat role cart as there was no Ikea employees in sight and this wasnt the first time of my visit that I couldn't find an employee to help me. When I was in the lighting department earlier I walked around for 5 minutes before finding a worker and when I did it was only one lonesome women who looked to be bombarded with people asking her for help. I felt bad for her as she was the only worker in such a large area.
Back to my main issue I couldn't find anyone to help me load the 2 heavy boxes onto the rolling cart and after a nice passer by helped me when I was at cash I asked the cashier if anyone would be available upon my exit to help my load the heavy boxes into my truck. I am a small girl and those boxes were bigger than me! I go outside and Im awkwardly standing outside for 20 minutes in the loading zone waiting for someone to come and help me. I walked into the store not 1 not 2 not 3 but 4 TIMES! Going to the nearest ikea employee asking if anyone was available to help and I was rudely told that "theres someone in a construction vest out there". There was nobody and I was not the only customer who was frantically looking around for an employee, again I obviously cannot load the boxes into my truck on my own and you would think a store such as Ikea would have available staff to help the customers but instead I was treats as a chore and as if I was not a valued customer. The associate inside was looking at me as if it was MY fault that I couldn't load the purchase into my car.
I am extremely respectful and polite customer and I do not deserve to be treated in such a way, but I also do not deserve to feel as if providing me with a service that I deserve is "asking for too much". I believe Ikea needs to better train their staff to handle the massive and busy store as I received 0 customer service while I was there and even the cashier was a little rude.