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  • I usually do my own oil changes if they need done in the cooler months, but my car was due so I asked my wife, while she was shopping with her 93 year old mom if she could get it done. While they were there they called my wife saying they couldn't do it cause the bolt was stripped, from one person, and misc other reasons from others also telling her she would need to take it to a mechanic to get it fixed from someone with better tools. After getting home and telling me about the ordeal, I work swing shift so I couldn't check till the next day, I went out there was a huge oil spot. When I checked it the oil was brand new, and at least a quart low, and the filter had been removed and reinstalled, not months old and dirty, so they obviously did the oil change. But the plug was stripped and the drain hole was too. They told my wife they were unable to do anything. We sent emails and a letter to the corporate office, and went to the store and spoke to Angela and Jordan , they said that because we sent the letter to corporate, there is nothing they could do until they hear from corporate. As of 10 days after, no one has attempted to contact us.
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