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http://www.openvoc.eu/poi#funnyReviews
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  • I came here for an oil change this past October. The A/C was broken and the place was sweltering; over 90 degrees in the building. It took FOREVER to get it done. Typical upsells, of course. Didn't need em. Way too much selling of unnecessary services. Three weeks ago, I came back with my mother to get her oil changed, tires rotated and fluids topped off. They decided against the tire rotation and tried to get her to replace her shocks, which wasn't needed (there was no evidence in her garage that there was any leakage from the shocks). After the work, the car was parked in a tight space next to a huge truck, so she had to call one of the mechanics to move it (a recurring theme at the Baseline Big O). The cherry on top? They never topped off the fluids or rotated the tires, but still had it listed on the receipt as if they performed the service! When she noticed this and went back yesterday to complain, not only did they not apologize, they said something to the effect of "and you're just barely telling us now?" First of all, that's not how you treat a customer. You do all you can to make it right. Secondly, it takes longer than three weeks for a non-leaking vehicle to have spent engine coolant down past the "low" line in the overflow tank. Don't give her that bull! They begrudgingly topped off my mother's fluids but she refused to let them touch her tires because she didn't trust them and wanted a second opinion about the shocks from a different shop. I don't like liars, especially liars who think they can get over on somebody and try to blame that person to make themselves look better. Neither I or any other family member will give this location any business ever again. Count on it.
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