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| - Let's discuss brunch.
The good, the bad, and the ugly.
The good: The staff working in the restaurant. They are extremely friendly and bust their tails to provide good service. They are fighting an uphill battle against whomever it is that designed this brunch layout.
The bad: Very limited options for brunch. Before they changed over to Cities the brunch was actually done quite well. There were many options available that represented both lunch and breakfast. This new arrangement of tables and service was horrendously thought out. Just to access the cold shrimp one must walk down a narrow corridor and share a room with servers coming in and out.
The ugly: The general concept. As stated previously the prior menu for brunch was done very well. There were cold cut options, cheeses, various breads, an omelette station and even just plain old scrambled eggs if you wanted them, several hot dishes as well as an exceptional dessert table.
Here's the bottom line, you have a prime rib station, at which most of the time the prime rib is mediocre. You have a waffle station which seems woefully under used and a single chef at an omelette station. Customer flow bogs down at the omelette station simply because there are no other options and only one person.
Moreover they are allowing children into the restaurant now. I think that implies they are trying to make it not just a draw for the gambler but an actual profit producer. In order for that to happen there needs to be some serious rethinking on the menu, the flow, and the concept. Nothing is working right now. If management is reading this, you really screwed up when you changed from Verona.
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