We recently visited after a two year absence due to long waits and no place to sit. Well, we loved our food so much a week ago that last night we ordered dinner online. I took a picture of the screen and sent it to my husband, to make sure they got our order right. When he got there, there was no record of our order. (It was my first time ordering online for this restaurant, so it could have been my error since we did not get a confirmation e-mail.)
Well, the manager was really nice. He told my husband that he'd push our order to the front. Our order was ready really fast, and we were very appreciative! We quit going to Pei Wei's due to service and lack of seating, but they definitely have our business again. The new Quinoa menu item sure helped. :-)