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| - I have been taking my dog to Puptown since November 2011. I haven't had a problem in the past, because I could always see my dog on the cameras. I brought her there Jan 3rd and 4th 2013. I didn't see her on camera either day, and couldn't get a straight answer from a staff member I'd never seen before as to why. Both days I only saw two employees on camera, and when I went to pick her up I had to wait about 5 minutes for someone to come to the lobby. Then both people I saw on camera came out. One to check me out and one to bring my dog, which meant every dog in the facility was left unattended for at least 5 minutes. I called the owner, Kristen. I was told my dog was left outside alone all day both days without any supervision by an employee. It says on their website and I have been told by Kristen in person dogs are never left unattended there. My dog could have been hurt, or gotten out of the fence, but she didn't seem to care. It was also freezing cold both days. My dog is a Whippet Mix. She has very little body fat, and short fur and gets cold quickly. I specifically told them not to take her outside when it was cold. I also told them if they needed to move her , or if there were ever any problems that I should be called. I work under a mile from there, and I could have come to pick her up. My dog is well behaved and gets along with all other animals. The new staff member put her outside because she was playing too much. The reason I bring her there is so that she can play, and she's not stuck in a crate 12 hours a day. This daycare has become a serious accident waiting to happen. The owner takes no personal responsibility or pride her in business anymore, and seriously misleads the customers as to her level of care and compassion for your dogs. There are not enough employees working for the amount of dogs they have on a daily basis. The front door is also being left unlocked with no one tending to the front desk, so any one can walk in off the street and back to the dog rooms at any time. What they did to my dog Thurs and Fri is negligent and abusive. If I wanted my dog isolated I would have left her home where she would have been warm and safe. I paid these people almost $30 a day to have my dog have playtime with other dogs and to be watched by a person. Neither of those things happened. I will never bring my dog back there again, and would highly recommend that if you're looking for a doggy daycare you look somewhere else if you care about the well being of your dog. I'm incredibly disappointed, because I thought the owner had higher standards. Clearly the dogs are not her first priority, nor are a priority to the almost non-existent staff.
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