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  • I have been a loyal Saks shopper for many years. Over the past year or so the store, along with the staff, has become so indifferent to it's customers that I have not shopped there. I shop online, when there is something that I really want. Beachwood Saks usually has to order the correct size/color,anyway. The great sales associates of the past have all retired. They knew how to take care of their customers. The new associates, who are never the same, so it is impossible to establish with one of them, act as if they are working at a store with check out lines. I tried to discuss this with the Operations Manager on a one hour phone call and it resulted in nothing he promised. I then swore off Saks for another six months. Being tenatious, I called again and reached a wonderful woman who has been working with me to reestablish myself with Saks. I will give them another chance....I also called the Marketing Manager with whom I discussed being alerted to store events, which I was missing. She doesn't seem to grasp the concept of calls or mailing notes/invitations to the established customers. She is from the generation that feels email is all that is needed. The Saks emails announcing Store Events for the month do not have a proper link to the details of the event (fundraiser, tickets, appointment necessary?). Where did the customer service go that Saks was known for in the past? I believe it left with the wonderul sales associates that retired. I will try shopping at Saks again, thanks to Mary's encouragement. I am still very saddened that the Marketing Manager doesn't understand that some personal attention to valued customers would go a long way.....would a hand addressed invitation to an event or a call from an associate in that department be so difficutl? Perhaps, the new owners of SFA will encourage these practices once again and we Saks customers, who became used to this treatment will return and once again enyoy our shopping experience at the Beachwood Saks FiftheAvenue.
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