About: http://data.yelp.com/Review/id/IQDtGdbQEeb8vRJH4oFT2A

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About: http://data.yelp.com/Review/id/IQDtGdbQEeb8vRJH4oFT2A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-12-05 00:00:00 (xsd:dateTime)
itemReviewed	Tilted Kilt Pub & Eatery
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Not Good...... I have eaten at many of the "Hooters" type of spinoff restaurants. This was my first time at Tilted Kilt Pub & Eatery. The ambiance was okay however the service here is horrible. The servers "Kilt Girls" would congregate around the reception desk, and look board, instead of "up-selling" or even just coming by the table and ask if we are okay. I did notice smiles when our server came to our table, however when our "Kilt Girl" and other servers left their table, it turned into grins, and bared the look of a un-enthused employee. We had to flag down our waitress several times, she forgot things we had asked for and was incredibly slow. The entire waitstaff seemed lethargic and unenthusiastic about their product and atmosphere. The servers represent the product and should be part of the product they are creating. Places like "Hooters" are well trained and confident and energized about their product, along with representation, presentation and theme. The hard critique just comes from over 35 yrs in the entertainment, & service industry...which is a hard thing to sell. This brand is a nice concept and looks nice, and albeit may be okay with the regulars, however with a seasoned service veteran I can see the flaws in this model. It could use improvement in several phases. I believe the staff could utilize a great deal of re-training with an emphasis on customers service and pride in their brand. Conclusion; I will not go back, and will visit elsewhere for a "view" and a brew, I left this place feeling heavy, and let down as a customer...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Devon

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