One star because they flat out lied to us. This is the sort of thing I loathe about so many American businesses. They are willing to lose potentially lifelong customers for the sake of saving $100 or so. Here is what happened.
We wanted to get a shelter dog. But it quickly became apparent that the right mix of breed and age was going to be difficult to find at a shelter (I have a preschool age son and two cats, so we thought a puppy would be the best fit) . So we started to look at breeders and private families. One day we decided to stop here just to look at a variety of breeds in one place, with no intention of actually buying anything there.
The thing is, they had this little dachshund puppy that we really fell in love with. The price was too high, but they came down $150 and said when we picked him up we would be able to draw from a bucket and receive either $100, $200 or $300 worth of store credit. We finally decided to bite the bullet and pay way more than expected, figuring at least the drawing would allow us to get his supplies. At the time he had an ear infection and we had to wait ten days to pick him up.
You can guess what happened. We show up to get the dog and they tell us that we do not get to draw because of the deal they made us at the beginning and a $40 "kennel" they gave us that day. During the course of the ten day wait we had been visiting the puppy at the store so I was not about to tell my four year old to forget about his puppy so, of course I still took the dog. But they are now on my list of most hated businesses, along with Thrifty Rent-a-Car and Olive Garden--the sort of place I will talk about for the rest of my life.
It is a shame because up until this time our experience was positive.