| rev:text
| - This is a few weeks old, but still, this garage is definitely going to be my first choice the next time my car gives out.
I drive an old car. Not so old it's vintage, but just old enough that it's falling apart. It's a 95 Neon (automatic, else it'd be pretty nifty to drive), with ~110k miles on it. It has its quirks, as all old cars do. However, when I started noticing that it had acquired the tendency to not start immediately, creating a few moments of heart palpitating panic each time I tried, I decided it was time to take it in.
My guess was the starter was bad. I'm no mechanic, but it would make a whirring noise, and if I stopped, and tried again, it would almost always catch (albeit whirring a bit more each time). A relative I described the problem to also guessed the starter was bad. So I went in expecting the starter to be bad.
I called on a Friday afternoon, and asked if I could bring my car in the next morning. I didn't expect them to say yes, but I figured I'd give it a shot. They said yes, bring it in, they'd take a look at it. Bonus points right there.
I brought it in first thing in the morning. They had it in and were examining it within 30 minutes. I chatted with Mike a bit while I waited, as I was the only customer actually waiting (there were other cars to be worked on, and one or two people had come by to drop off their cars, but I was the only one actually in the office). When he confirmed that it was indeed the starter, I felt a pang of relief, as it sounded like I was being given a fair deal. He said it might be an hour or two, so I went ahead and walked over to the McDonald's on Thomas and Scottsdale (it's like two blocks away, very convenient. There's also a Starbucks on the same corner for those who want coffee from a snootier place; me, I was happy with it from McD's along with an egg mcmuffin).
When I got back, it was hardly any time before they had my car to me. Total cost: ~$300, $108 for the work, $170 for the part (plus tax bringing it close to $300). A google search later found replacement starters for my car ran anywhere between $120 (not including shipping) to $250, so the price quoted on the part was reasonable, and as I was out of there after just two hours or so, despite their squeezing me in the day prior, I was quite pleased with the cost of labor.
I have to agree with the other reviewers, this place treated me well, and I'll be going back the next time my poor little Neon needs something replaced.
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