My phone works worse now after I filed a claim with Asurion to fix a cracked screen. They took two hours to fix it and it didn't even get done right! Those little booths at the mall take only 15 minutes and they do a waaaay better job. I would call back and complain but what for? Unless they can guarantee to fix it right and do it in 15 minutes it's not worth the time. It takes 15 minutes too drive out there, and 2 hours to fix. Who has that kind of time??? I'm just going to upgrade my phone and be done with it. Don't get me wrong. They were professional and polite. I asked the guy why he needed my passcode to my phone. His response was so that he can "make sure everything works" when it's repaired. Clearly he didn't check it. What gets me most is nobody was in there! It was a ghost town when I picked it up, and when I dropped it off. So how come the job couldn't get done right. You get what you pay for I guess. It costs $29 with the Asurion claim that they added to my cell phone bill. Next time I won't file a claim and I'll just pay 80 dollars or so at those booths in the mall. I suggest you do the same