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  • EDIT: Pending Review update, temporally bumped from 1/5 to 3/5. I spoke with the manager and she offered to comp my next session and said she'll speak with the people at the front desk. So I am willing to give them one more try. Will update review and rating accordingly again after my next session. STAY AWAY!!! Huntersville location is a joke!!! Completely unfriendly and unprofessional staff at the front desk. I was told misinformation and they kept trying to weasel out of the situation. I received waxing service and I had some swelling and irritation. Was told to give it at least a week and see if my skin would return to normal. I was told to lightly exfoliate every day after 48 hrs. I have kept to this regiment. I have one particular bump that is a little swollen and is sensitive and a little sore. I came in to just have an aesthetician look at it to see if it was an ingrown hair or a normal post waxing reaction. I was told I would have to pay for a visit, and I was also told that they don't know anything about skin and that I'd have to see a doctor if I wanted an opinion on that. I was also told that I could make an appointment 4 days from now, and that the aesthetician would look at it but couldn't tell me what it is or may be, but that she could recommend some skin care products for me to buy from their store. So glad this location is happy to charge customers and sell them things, but doesn't care about providing customer service.
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