I arrived a few minutes after the pick up time given and they told me it might be 30 minutes because they ran out of pan and hand tossed ( ok would have been good to know before I left my house with a quick call). The female at the counter went back to see if " my order had been started" ... Ok, good to know now that I here. She came back to say it should only be 10 min @ 7:45 ( pick up time 7:42). My name on the screen has changed from 7:42 to 7:52 - still waiting. They only have one person for the counter and phone... Lobby full of people, screen full of "ready" and we are all waiting. I hope to get my food before my kids bedtime