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  • I'm a regular customer & huge fan of Hero Burgers. I wasn't impressed at the poor quality & portions of this location. It's the closest location to where i live since they closed the Richmond Hill (Major Mackenzie) location. My fries were 3/4 full similar to what someone else posted - 3rd time this has happened. We said something, but they said that's the portion?!? Never has the container been that low at any other location. My burger was so overdone that it had a rubbery consistency and was awkward to bite into. Cold gravy, cold rings. You would have to wonder if everything is pre-made (which is never the norm at Hero) and left to stay warm for the lunch or dinner rush or leftover from those times?!? The only thing that was good hence the 2 stars, was their chicken strips. At $5.99 per order you get 5-6 small strips - more like nuggets actually. They are breaded & seasoned well for good crunch. You get 1 dipping sauce per order, which is one of their sauces for the burgers. 1 is never enough, but if you want another one they will charge you. Your best bet is if you order a burger, get sauce on the side for it to use for your strips. Also, you can make any of their items into a combo, but not their strips. By the time you get fries, strips & a drink, you're spending around $12-$13 just for your kids to have tenders & fries with a drink. Rumour has it that a location is coming to Markham. Fingers crossed that it's true and hoping it's a different franchisee. Otherwise, it's back to Golden Star & Burger's Priest for me!
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