Not happy. Thirteen people ahead of me at time of arrival. Checked in and sat down. An hour later hadn't been called up to pay while others that came in behind me were. I asked where I was in the queue and they couldn't find my chart and I wasn't on their queue list. They searched for my records and found that someone had misplaced them so it was as if I wasn't even there. I wasn't in line. They apologized and said they would take care of it. So far another thirty minutes down and counting . . .