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  • This is based on our one night of fun here at the NYNY. Service was polite but a bit slow at the front desk when checking in, but whatever, we were in Vegas! Instructions to the 'correct' elevator were incorrect, leading us on a wild goose chase to find the right one. The entire time, there was no one working there who was roaming the corridors for us to ask. When we finally found it and got up to the 7th floor (2nd and 3rd night of EDC), the ENTIRE path from elevator to our room (deep on the right side because the rest of the floor was booked with EDC goers) REEKED of vomit, weed, and alcohol. On top of that, the smell was strongest at 3 locations throughout the hall, one of which was near our doors. When we tried to enter the room with our keycards, our rooms could not/would not open, and we were forced to wait outside in the putrid smelling air for service to get to us. We requested to switch floors or rooms in the hopes there would be one without the smell, but were informed we would be charged to upgrade - where's the customer love?! The rooms themselves were alright - just enough to get by. All in all, it might've just been because of EDC that these events unfolded but when I come back to Vegas in the future, I'll be avoiding NYNY - maybe the Aria or somewhere more baller/customer friendly?
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