Impolite, unprofessional, unhelpful, and that's in the initial call before they've landed my business (e.g., 20 questions about how I heard of them while we're baking in no A/C). Highly doubt it would get better from there. The very next company I called was able to tell me when a technician could come out (within an hour window) and I was able to schedule with no aggravation. Also, pay attention to the $89 service call they charge - the next company charged half of that.