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  • Terrible customer services. They sent me a driver in on a snowing day. He couldn't find my location, and I was standing in the middle of the snow for 15 mins just to seem more visible for him. After he arrived, he told me that he will charge for a flat rate of $15 while the distance I travelled only should normally cost me $10. It's not the money that I cared, but how they treat the customers. The driver started to tell me how stupid I am that I didn't want to accept the flat rate. He also insulted me several times by telling me "i guess you have never take a taxi in Toronto so you don't have the knowledge". He also insulted me by saying "if you don't want to pay the flat rate why don't u just take a bus, bus is cheap". Not to say that the experience during the trip is terrible, the driver even asked me to offer tips after I paid the proper fare. He was very unsatisfied and he said that it is a courtesy for people to give at least 2-3 bucks of extra tips(my trip was only $10, and it was the worst taxi experience I ever had in Toronto). I tried to complain this incidence to the company, and nobody seems to care. The guy who answer my complain call sound like he just want to shut me up and end the call. I took Beck taxi for more than 100 times, and this has never happened to me before, and I always gave more than 20% to my driver because I was mostly happy about the service, I guess that's why I was used to the nice taxi service. I don't recommend this Markham taxi company , and honestly I would never come back for them again. If there was a choice that I could give Zero star rating I wouldn't give one star. Terrible experience ever.
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