It's a shame my experience sucked, but to be honest we didn't come during any events at the restaurant, and we came in a large group. Also I didn't choose to eat here; we were here for a celebration.
No one sat us; we arranged tables ourselves outside. A waiter eventually came 10 minutes later to get our drink orders.
Prices for the food are too high, especially since the quality is bad. I had the BBQ burger, and there was a dot of barbecue sauce imprinted in the bun, none on the burger. The sauteed onions sat in a pool of grease on top of the burger. The sweet potato waffle fries ($2 extra) were soaked in oil, so bad that it took 2-3 napkins just to soak up some of the grease off of one piece. I ate the burger because I was very hungry, but it wasn't any good. My friend ordered chicken fingers, and for $8 she got 4 measly-looking pieces.
I don't know where all the good reviews are coming from. Maybe they have good bands play or good drinks that I don't know about; but the food is absolutely terrible.