We called ahead to verify that they had a chocolate mousse cake before we went and they confirmed they did and held the cake with our name on it. When we walked in we were so excited to see such pretty treats and decided to purchase more than just the cake! After going from display to display with my 7 yr old daughter she tells me on the last display with the macaroons, "mommy, I need to use a bathroom". Anyone with a child knows that when you hear these words they are mostly like in dire need because they've been holding it already for goodness knows how long! I apologize and ask if they have a bathroom she can use really fast and they say "no". I can honestly say I beg a little because I can see on my daughters face she has indeed been holding it.
Now, I get not having a "public bathroom" but we're spending money in your store and she's only 7. There were no other customers in the store. Just us and Anastasia who then chatted with some other woman employee who looked so embarrassed. Anastasia didn't budge and we left without buying the cake or any additional treats.
Where has kindness gone? Understanding. Compassion. Customer service. Not anywhere in this store to be found that's for sure. That's a fun thing to explain to a 7 year old. Sad.
I'll take my money to better customer service.