I just went to update my driver's license photo. Admittedly my request was simple, but I really didn't see any of the problems mentioned in the negative reviews on Yelp. I was in and out in 15 minutes. They have many, *many* service windows and an efficient take-a-number system. The staff seemed competent. Yes, I paid double the MVD's fee, but I'm sure I saved a lot of time.