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  • The result was, the doctor refused to give me my son's trial contacts that finally came in after 3 weeks of waiting. He sent me partial payment back in the mail and informed me he will no longer serve me or my family in the future. So the story line goes like this... My son has insurance through his father that lives in California. They got his vision tested out there but the doctor out there does not do contact fittings. I called Desert Vision Eye Care and the manager Debi there said yes she saw NO problem with the doctor doing the fitting. She did ask me if I had been there before which I had a year ago and purchased glasses for my son however, my son had not personally met with the doctor. I get to the appointment and the doctor insists on doing his on exam including dialation, the whole look in the eyes test and the whole can you read this line test. He then proceeded with the fitting part of the exam. When I got to the front, they wanted to bill me for the exam but the manager insisted that she had talked to the doctor and he approved only doing the fitting so that is all she would charge me for since she gave me her word. So I paid and they told me about a week I would get a call when the trial contacts have arrived and they would schedule my teach for my son. Ever week for the next three weeks I called and kept getting different answers. Finally they came in and I asked if I could just pick up my son's presciption and go elsewhere because the customer service was so bad and it took FOREVER to get the contacts in. They said no, not until the trial contacts were "tried" and no problems where seen. So i scheduled the appointment and asked to speak to the manager. Of course the manager was not there so the next day I called back and she informed me that the doctor was extremely upset he did not get his money for the exam and that his office manage allowed me just to pay for the fitting and that I was never a true client of his because I only purchased glasses and he didn't want the trial contacts to be ordered from the beginning. Further more she called me back to tell me that the doctor had changed his mind and would not let us have the trial contacts and he would be sending me a refund. Out of the 69.00 dollars I paid, he refunded me 14 of it citing he was retaining the rest for the invested time he spent with my son. This office is so unprofessional.
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