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  • It is with long consideration that I write this poor review. The short of it is that a dispute over a copay could not be amicably resolved without an unpleasant discussion. I had been a happy patient/customer on and off for nearly 5 months. I tore my Achilles tender and calf muscle and was slowly rehabilitating my injuries. I have never missed a copayment during this period. Due to large part because Endurance rehab has a system in which the patient can not go into the treatment room without the door being unlocked. The door is only opened when payment is made. So, you can imagine my surprise when I was told that I had missed a payment. I told them that I'm sure I made the payment but that I will check my on line banking account to make sure. I make payments with my debit card. Once home I check my records and it was clear that the payment was made. When I came in for my next treatment. I told them that the payment was made and their response was that I needed to have a print out of my payment history. Now I haven't done this before so I call my bank for help. Isolating payments to one retailer is not a minor task. The statement has balance information and my husband didn't want us to share it with Endurance Rehab. After considerable time on the phone I got the payment history. But it had our checking balance on it. We were not willing to share that info with Endurance Rehab. My next appt. I told them that my husband & I don't want to share banking balances with them. It got unpleasant from there. The woman at the counter said that she was done arguing with me and that she was going to take care of the discrepancy. This had been going on for a week and a half. The bottom line is that customer service is a problem with Endurance Rehab. I can not recommend this Physical Therapy to anyone. There are too many to choose from.
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