I have eaten here so many times and my biggest complaint has to be- SERVICE!
Yesterday topped my last few experiences which weren't that awful but, yikes.
I went with two girls from work as a going away lunch and at lunch it is "seat yourself." As they were very busy, we picked a table in the main dining room and waited. And waited, we were finally greeted by a great manager who took our drink and appetizer orders. The only time we saw our waitress was to deliver some food.
We jokingly asked if we could tip the manager, but we meant it. Then my friends lunch came, a club foccacia came/ and she bit into paper. Like a huge roll of paper that had been wrapped around the ham, and they didn't even notice.
I hailed another server who I told and she just nodded knowingly, like it happens all the time, grabbed the food, and said "I will have them remake it." What if she wanted something else? Why didn't you take it off the check? Why no apology?
She did go tell that same manager who came over and apologiZed profusely, but my friend barely touched the "remade" one which was the same dish just with the ham taken out.
I have to say I normally love Zipps but this location has never impressed me.