After a year of planning a South American adventure, we arrived at the airport to be advised that our Air Canada flight was CANCELLED. When I approached the employee for information, like a robot she replies "we will not provide hotel vouchers, this is weather related, no flights entering or leaving Toronto." First let me say that "tacky" is my first impression. Maybe some customer service training. I could give a hoot about a hotel voucher. How can I get to my destination in time to get on my cruise ship in Chile. Their answer bus people to a crowded airport like LAX and have them sleep on the floor for a flight 32 hours later, because its Easter weekend. I had to make other arrangements. I will never entertain using Air Canada ever. Do yourself a big favor and read carefully through all these reviews. You can save yourself a lot of grief.