I ordered an extra large and was delivered a medium. Instead of fixing the mistake, I was refunded the price to match that of a medium.
I received no apology or any sign of an admission of a mistake. Rather, I was told that they would do me a favor and charge me the lower amount because I was "complaining", despite the fact that I was given the wrong order.
I get that people make mistakes. I'd much more appreciate it if people admitted their mistake rather than blaming it on the customer.
The condescending tone on the phone was particularly frustrating.