Incompetence. Complete incompetence with the front desk staff. I've been coming here for about 5 years and today was going to be my last appointment because my job relocated and it was no longer convenient to drive this far. Had a 5 star experience here overall especially with the esthetician Afton and massage therapist Kat whom I still highly recommend. Had scheduled a massage over a month ago with Kat but they 'somehow' mixed up my therapist with another client's and even though we both came in for 4p appts they still couldn't get their crap together and fix the mix up. Other examples of front staff incompetence is during checkout they would ask me if I wanted the card on file charged for the massage I just had and after saying No they did it anyway. More than once. Never going back to this particular one.