I've been to this location multiple times and never left with a good experience.
The first time, we dinned in and this place was filthy. Didn't seem like anyone took care/payed attention to their lobby area. Tables were sticky and with crumbs and we had to ask someone to bus it for us.
The second time was a pick up order. When we got home, the chicken was only half cooked and bloody inside. My mom called and asked to speak to a manager and they said they didn't have one in at the moment and that they'll be back three days later so we can call back then.
This time, I called 30 mins ahead of time and I still had to wait 15 mins when I got there. I don't understand why they would tel someone a time and then not have it ready when they got there. Might as well have ordered there and waited there.
This place is a no no. I've given it multiple chances because it's the only one near my bf's house but I'll definitely make a drive for better service.