I purchased a Living Social voucher and called to make an appointment for a gel mani-pedi. At first I was told they didn't accept Living Social vouchers and hadn't for a long time. I guess they didn't know that Groupon bought Living Social and kept the name as it was. Anyway, I got transferred around and finally after explaining that I had the voucher right there in my hand and that I just purchased it, I was finally able to make the appointment. So only 4 stars in customer relations.
I got lost on the way there because it's a lot of winding streets and for some reason my phone which had the address in google maps just did not talk to me. I did call and ask for directions then found the salon shortly. It wasn't obvious where the salon was so I asked someone and they told me to take the elevator and where it was.
Now I'm there and was only about 5, maybe 10 minutes late. My manicurist, Sanet came out and I apologized for being late and she was super nice and said not to worry about it. She made me feel comfortable right off the bat. As it turns out, she does excellent work and I'm picky. Sanet asked me how I wanted my nails shaped and I actually had them the way I wanted so she kept the shape and just neatened them up a bit. I have stubborn cuticles that grow over the nail. Where I had gone before they had used a drill on them and it left ridges. But Sanet said she wouldn't do that. She was able to clean up my cuticles without harming my nails and I was very happy about that. She continued and used quality products, not some cheap no name kind.
After the perfect manicure, we went over to the pedicure chair. Once again, Sanet proceeded to do my pedicure and just did a phenomenal job, with the shape and the polish and the smoothing of the rough soles of my feet.
All the while I was there, I found Sanet to be very easy to talk to and really enjoyed the experience. The salon itself is nice as well. I will definitely be back and have her do my nails because I can't complain about any thing I experienced there.