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| - Pros: hotel looks exciting from the outside. Nice structure. Inside also looks nice- 3 Starbucks, lobby is nice and the casino is pretty big. Lots and lots of slots to choose from. The bell hops were really nice though, the only good customer service you will receive. These are the only reasons why this hotel even got 1 star.
Cons: rooms are outdated, everything is old. No refrigerator either. The bed comforter wasn't even a comforter. You just got a sheet and a brown blanket. The bed wasn't even comfortable. I stayed in the deluxe tower room on the 14th floor btw- these are the rooms that are claimed to be "updated". Cleanliness was a big fat 0. It's actually pretty disgusting. Bathroom floors don't look like they get mopped at all. You will realize this all throughout the hotel. Shower head is horrible, doesn't adjust and the pressure of water literally hurts you. Valet is always packed. I also had some lady knocking really hard on my hotel room door on the first day of check in and wouldn't freakin stop. I was fast asleep as we drove through the night from SF for 10 hours. All bc she thought we were the previous guests that were supposed to check out and she tried to kick us out. I was pissed! My man and I had arrived after partying on New Years and told them we need to leave our car in valet. That shouldn't have been a problem bc we are staying in the hotel, but the man that does the valet told us he can't park it Unless we wanted to be "vip" in which we had to give him $20 to park it. I call the front desk about this in the morning since it was weird to me, and turns out they had no idea this was happening. There were so many cars outside that night that were all charged money by the valet which the guys just put straight in their pocket. The customer service is horrible. Nobody looks happy there at all. There were 2 nights were the cleaners didn't even touch my room. (I stayed for a total of 5 nights-if they weren't gonna take my money i would have checked out after the first night).
The buffet was disgusting. The only plus side was they had really good salads. That's it. We ended up leaving the hotel every single day we were there. Dining in different places, visiting all the other hotels. You really notice a difference right away.
When we left we made a quick stop in LA and stayed at a cheap inn. I kid you not, the room there was wayyyy Better. Comfortable bed, roomy, refrigerator, better shower, wifi, and it was CLEAN! We paid $60 a night.
Just do yourself a favor and stay somewhere else. You will have a much better time.
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