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| - Dull. Uninviting. Confusing.
We walked in tonight with good spirits. We've seen this restaurant by going to other nearby restaurants (i.e. Chipotle) and noticed it was the old Sammy's Woodfire Grille. At first glance, the restaurant seemed hidden. As we walked in, we were puzzled with the ordering process. There weren't any friendly workers to ask questions or any greetings from anyone, not even smiles from any workers. The people in front of us were taking their sweet time looking at the two menu monitors, so we waited. When it was our turn to order, I mentioned to the cashier that we have never dined in the restaurant, ever. Hoping for a response, we instead got a blank stare. We didn't want to take a long time, unlike the people before us, so we preceded to order quickly.
We decided to order the lobster bisque, meatball with marinara, cheese bread and steak sandwich. The cashier finally spoke and asked "...and for drinks??" as if we were annoying her with our order. The rest of the dinner continued on to be below average. It was actually too quiet. Everyone was whispering because the ceiling are too low and walls too close. There were no background music to even enjoy.
The short end of the story, I don't think I'll be returning to this restaurant by choice. The food was decent, nothing to rave about. I wish the service was friendlier and more inviting, after all there are other restaurants a lot friendlier just outside their doors. I don't ask for a high quality presentation or a big welcome, just friendly faces and appreciation.
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