Four stars indicates that I had a smooth and pleasant experience. UNDER NEW MANAGEMENT according to the clearly newly posted banners.
I dealt with Tony both on the phone and in person. I had scheduled an appointment for the next day. As the time of the service loomed closer, it appeared that I couldn't make it at the agreed upon time. He told me to come on if I would like, but I chose to reschedule as it was nearing the end of their work day and I didn't want to inconvenience a mechanic. I was able to reschedule for the following day. My oil was changed in about 15 minutes; just enough time to check out a few posts on facebook and play with the icons on my phone.
No attempt at an up sell for anything, although he did explain the mystery clunking coming from my front end. I was up front and said I would probably be taking it to my mechanic, but I asked for an estimate. The estimate was given cheerfully and quickly in writing after he called to check pricing and availability of the parts.
The service was to include topping off of fluids, and I haven't yet checked to see if that was done. I know for sure that wiper, power steering and brake fluid levels were a bit low as I had checked a few days earlier. If they are still low when I check later, I will definitely change the rating to reflect that.
My reason for choosing Auto Tech was my second purchase of a year long oil change Groupon. I usually use a different location, but chose this one due to its proximity to my home and the ability to get a same day appointment.
I am not speaking to any other services that they provide. I only had the oil change service, and I am pleased with my experience.