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  • My Husband called this company on Wed to make an appointment on Friday at 02:30 pm. 3:00 o'clock rolled around and no one had shown. Long story short, he had to call the company a total of 6 times over a 3 hour period before they called another one of their techs. That technician called us and said he would not be able to be at my home by 6pm but he could come over Sat. He did not take no for an answer and demanded that someone show up to our home today. The technician finally showed up just before 6 pm and did a very cursory look at my machine. He told him the machine was not spinning. The only thing he did was open the top console and said the timer was bad (the timer sets when the machine fills with water, agitates, spins, etc). It seem to work find when it was set to fill up the tank with water, but the machine would not agitate or spin. He never opened the base to see if a belt was broken or if it was something else. (which is probably the issue since I smelled burnt rubber when the machine went out.) He just got to a point where he could blame it on and decided he needed to go. He even left the water in the machine when he filled it up to test the machine. This took approx 10 min for him to charge us $50 bucks and tell us he would call us later with a quote for the parts and labor, but it would be about $300. He couldn't get out of our place fast enough. He got a voice mail later that night, and spoke to someone this morning telling us parts and labor would be $270. For $100 more we could have a new machine. He told the office lady that he should have been given a free consultation based on the amount of time we waited and the poor service. They said it was their policy to charge the $50 service fee, but it would apply to my $270 for the parts and labor. So did he want to go ahead and approve the parts? He told them no as for a hundred more we could have a new machine. So what ever you do please choose another company that hopefully has better customer service and better reliability.
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