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  • This location use to have great customer service when it first opened, but I'm sad to say the honeymoon is over. The last few times my husband and I have been here we have had horrible customer service and our orders have been wrong. Just yesterday (2/18/15), i stopped in to get something to eat and a coffee, not a complicated order of a bagel and cream cheese, a medium coffee with just non fat milk and a doughnut. As I was walking out the door I took a sip of my coffee and discovered it was full of some type of artificial sweetener and heavy creamer. I went back up to the counter and asked the girl working if I could please have a coffee with no sweetener and non fat milk. She said that I had already drank from the cup so I would have to pay for another one. I showed her my receipt that clearly said non fat milk, she just shook her head and said sorry I didn't make the coffee I don't know what happened and then she wanted to know if I wanted to buy another cup. I was so irritated and it wasn't worth the headache over a cup of coffee. My aggravation only grew more intense when I reached in the bag after I got home to enjoy my doughnut and found she had put it in the bag frosting side down!! i was later complaining to my husband about how this location has gone down hill lately and he said that he too had stopped to get a coffee and a bite to eat and had received the same horrible service earlierthat same morning. I hate to say it but today we both went to a nearby Starbucks and had amazing customer service and our orders were correct!!!! It's too bad because we both actually prefer Dunkin Doughnuts coffee but it's just not worth the rude and incompetent staff.
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