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| - My story begins on Saturday night, November 21 2015. I decided to go out with a friend to your location on Tropicana and Maryland Parkway and the night began like any other. I came in and was carded and then sat at the bar. The bar was very crowded so the service time wasn't good at all. There was only one bartender working which I didn't understand since it was a busy Saturday night, but that's material for a different complaint letter. My friend and I ended up waiting for 20 minutes until we were even able to get a menu and a drink. The bartender was a male, possibly Samoan or Hawaiian, and he had curly hair that was up in a ponytail. After sitting at the bar for awhile longer he was finally able to take our order. My friend ordered boneless chicken wings and fries, and I got the messy tatter tots and a barbeque chicken pizza. With the food, drinks, and the extremely generous tips that we gave, our totally came to a little over sixty dollars....for two people. My friend and I ate and enjoyed the atmosphere. My friend could barely finish the wings and friends and I ended up eating the whole tatter tot plate and I had a slice of pizza. We were both extremely full, especially since we were drinking beers. I then asked the bartender if he could give me a to go box or something for my pizza since I was full and couldn't eat it, this is where the night turned bad. When I originally ordered the pizza, I asked him if he could give it to me in a to go box and he said no we had to eat it there, I said not a problem and followed directions. Since the pizza was $9 dollars I ended up tipping him another $9 dollars since I got the discount. Once I asked for a to go box the bartender ended up flipping out on me in front of my friend and other bar goers. He said and I quote
"You're going to have to eat more of that pizza or else I'll have to charge you full price man!"
I then replied "are you serious? Even though I spent all of this money?"
He then said "Yeah man, I have to charge you full price. You've been here before man so you know the drill, you knew what you were doing man, trying to pull a fast one on us. It's a dine-in only deal and I should be charging you to cover my ass from my boss but I guess I'll let it slide" and he said it in the rudest tone possible, yelling and talking to me like I was a child. It was shocking to me especially since I spend at least $100+ dollars at this location a week and always tip extremely well...yet I can't take a pizza out of the building without catching a case from the bartender? The quality of the pizza wasn't even good either but that's material for another complaint letter as well. I don't see how you guys could charge $18 dollars for that bland pizza let alone give it to people half off with an attitude. Next time I will just go to Albertsons and get beer then go to pizza hut. It'll be cheaper and far less attitude will come with it. Quality of the food was bad, service was terrible, I was talked to like I was a child in the rudest manner possible, and on top of all of that the bartender ultimately ruined my night because I wanted to stay at the bar and drink more but I was so angry about the pizza that we left. I just didn't want my pizza sitting out while we were drinking so I wanted to put it away in a box....but having these wishes came with the consequence of getting talked to like a dog by your bartender. I don't know what needs to change but he shouldn't have gotten attitude with me. Another thing that I acknowledge is that he's under pressure because it's company policy to not let people walk out with pizzas. But if people are paying customers then why won't you let people leave? Especially if they've eaten at least one slice like I did. I bet if I told any Kids hunger program or World hunger program that you tried to force me to eat a pizza or suffer the consequences of having to pay more they would be appalled. The funny part too is that he had already cashed my bill out and I ate for awhile then he threatened to charge me more for leaving with the pizza! It's absolutely ridiculous. You can't force people to do anything after they've paid for the food and are constant paying customers of yours. Next time I'm at a PT's and someone threatens to charge me more $ for not eating I will make it more public then you can imagine. This is ridiculous service and that bartender needs to brush up on his customer service. If his service had been better I would of stayed longer and bought more drinks. Even if he had just said it to me nicely that I couldn't leave with the pizza THEN I WOULDN'T HAVE! But he was so rude and such a douche that I had to write a complaint. If he is seriously losing his mind over a pizza then maybe you guys need to reconsider him as an employee. You guys just lost a good loyal paying customer due to your bartender having a bad day and giving me attitude over A PIZZA. That's totally worth losing my constant business (sarcasm). Goodbye PT's
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