This place almost ruined my car and got me and my husband in an accident. We were at Las Vegas for vacation and we went to have an oil change before we head home. When we reached Arizona about an hour from Prescott, the car started to smell like some burnt fume and black smoke started coming out from the front. We got stuck on the interstate and had to get our vehicle towed an hour away to Prescott and it's about past seven at night. The Toyota from Prescott found out that the mechanic who did our oil change from this place did not securely put the oil cap back thus draining all of our fluid, creating some black smoke and burning some oil. We thought our engine will be greatly affected but good thing we stopped driving before it was too late. It's such a shame that this place "guarantees" a great service like other Toyota maintenance place but this one was totally disappointing. Other than paying for hotel cost to stay at Prescott, we also got delayed a day to our trip home and had to call in our work because of the unexpected delay. I thought this was just a big safety hazard and this place should pay more attention when they are doing their job!!!