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| - Had lunch at this location while visiting recently. I've never been to Red Robin before so I was really looking forward to their burgers. Took about half an hour to get seated, but it was busy and at a mall location. Our initial waiter was nice, but the wait time for the food to arrive after we ordered took an hour. In that time I watched two tables finish their meals, and two new groups get seated and finish their entire meal before our food arrived. We had drank all our water while waiting so it would have been nice if our server came by to check on us and refill our water glasses. When the food finally did come it was delivered by the manager who apologized and blamed the cooks. A waitress came by a few minutes later with the sauces for our burgers. She said she noticed them in the kitchen and assumed it was part of our order. She seemed annoyed and unfriendly, but I couldn't tell if it was because of us or something else.
The burgers and fries were decent -- not great, but not bad. We could tell that some of the burgers had been sitting a while because they weren't warm at all. The milkshakes were amazing. I was starving so I wolfed down my "bottomless" fries. I wanted to get more fries but our waiter had completely disappeared at this point, and I wasn't sure how long it would take to bring more out. Our waiter did show up again at the end to bring us the bill. I wasn't the one who paid the bill, but I was disappointed it wasn't discounted since we had to wait an hour for the food, that hour wait affected the quality of the food, and the service was not that great.
When I've had bad experiences at other restaurants before, our bill was discounted/comped or we were offered some food as a make-good to make up for a bad dining experience, and those times weren't as ridiculous as our visit to this Red Robin.
Verdict: if you want a warm/fresh gourmet burger next time, you'd be better off ordering a Six Dollar Burger at Carl's Jr. Or really, any other fancy burger chain.
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