I'm not sure what is going on here honestly. So many problems. The first and most frustrating is the scheduling. I needed a last minute mani pedi for a wedding this weekend and went in a little after 5pm. I was told to come back after 6 and they could take me no problem. Okay. I went back a little after 6 and waited for almost 40 minutes. Note that they close at 7pm. Another girl in the waiting room had actually set a 6pm appointment and was only helped a few minutes before me. I would have left but it was already late and I was pretty desperate to get my nails taken care of before an early morning flight.
They have lots of color options for shellac nails for my manicure but a really odd collection of regular polish for my pedi. Lots of bottles that are almost empty or so old the polish felt like sludge when I tried to shake it up.
Anyways. 40 minutes after coming back they start on my hands. I'm a little annoyed at this point but I'm just happy to get my nail situation taken care of. But towards the end of my manicure I noticed a bubble in the paint and asked my manicurist to correct it.. and they actually groaned and rolled their eyes at me.
There was no way there would be time to get my pedi done before closing and my eye rolling manicurist clearly didn't want to stick around any longer. I told them not to bother with my toes and just paid for my mani and left.
Overbooking is just bad business. Don't bother taking appointments if you don't honor them. Don't tell people you have time for services when you clearly do not. The eye roll was just the cherry on top. I will not be returning.
UPDATE: my manicure didn't event last a week. What the hell?!