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| - I have been debating on posting a review for quite a while on Zpizza, I'm torn.
On one hand, their pizzas are addicting and delicious. Their (usually) perfectly crafted and aesthetically pleasing. The best thing about them is the variety. Its no longer cheese, pepperoni or sausage, they bring new elements to the table.
BUT, on the other hand, the one thing they are truly lacking in their business is genuine customer service and communication among themselves. About 2 months ago, I ordered two simple pizzas, the Thai (my personal favorite) and the ZBBQ (my boyfriends personal favorite). Because neither of us eat meat, I simply asked them for NO chicken. I have ordered from them many times, so I wasn't the least bit worried. I waited 45 minutes for it and when it arrived my pizzas were both covered in chicken, so we obviously couldn't eat them. I called and spoke with a manger just to say "Hey, this kind of sucks!" she then told me sorry and that I can have a free small pizza.
So, still being hungry I decided to place another order (why not?).
45 minutes later I receive the same order and even tipped the guy generously for having to come out again. Well, what to you know, there's no chicken! But wait, there's also nothing else on the pizza except cheese. Awesome.
Twice in one day on the same order. This has also happened several more times since.
For me, customer service is a big part of running a business. If you keep screwing up orders because you fail to communicate with your team you're going to lose valuable customers.
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